Tuesday, 02 May 2017 18:29

Florida Blue Customers Charged Multiple Times

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To Our Florida Blue Customers that are on Automatic Bank Draft for premium payments.  You may have seen this on the news, but just in case, as this may have affected you.

“A payment processing issue over the weekend caused an unknown number of Florida Blue customersto be charged multiple times for the same bill [May invoice], Florida Blue spokeswoman Christie Hyde DeNave said.”   Florida Blue issued a statement saying the issue was caused by one of its vendors. 

Florida Blue plans to reimburse bank or associated late fees caused by overdrafts or improper withdrawals, and has offered to work with customers concerned about the possible impact on their credit. 

***Florida Blue indicated they won't take electronic payments until the issue is fully resolved. And it won't cancel any policies for nonpayment.***

As stated by Florida Blue, “During this time, we will ensure that people who need care are able to get it, even if they are unable to make premium payments as a result of this issue.” 

Florida Blue has issued an apology for this situation created for their members and is committed to addressing it quickly and making things right for the people they serve.  Thank you.

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Wendy Shreve

Benefits Department Manager

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